Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. Products must be unopened, unused and in their original packaging with seals intact.

How to start a return

Email us at roger42fl@yahoo.com with your order number and the reason for the return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Non-returnable items

For health and hygiene reasons, opened or used skincare, body care, hair care and beauty tools cannot be returned unless they arrive damaged or defective. Gift cards and items marked as final sale are also non-returnable.

Damaged, defective or wrong items

If your item arrives damaged, leaking, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We will send a free replacement or a full refund, at no cost to you.

Skin reactions

Please review the ingredient list and do a patch test before use. If you experience irritation, stop use immediately and contact us.

Return shipping

Return shipping costs are paid by the customer, except for damaged, defective or incorrect items.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund. After that, the order may already be on its way to you.